Warranty

At ICON WORKER, we stand behind the quality of our products. Every item is built to perform, and we want you to have full confidence in your purchase.

 

Warranty Coverage

• Footwear – Covered by a 6-month warranty from the date of purchase.
• Apparel & Accessories – Covered by a 3-month warranty from the date of purchase.

⚠️ Proof of purchase (original receipt) is required for all warranty claims.
⚠️ Each item is eligible for a one-time replacement under this policy.

 

What’s Covered

Our warranty applies strictly to manufacturing defects—issues that occur during production and affect product performance.
Examples include:

• Faulty stitching or seams
• Missing components or hardware
• Material defects noticeable shortly after purchase

 

What’s Not Covered

The warranty does not cover normal wear-and-tear or damage caused by use over time.
Examples include:

• Holes, abrasions, or scuffs
• Worn-out soles or insoles
• Damage caused by misuse, accidents, or neglect

All workwear and safety footwear will eventually wear down through use. This is expected and not considered a defect.

 

Refunds & Replacements

• Refunds are not offered for warranty claims.
• Approved claims will result in a replacement product only.

 

✅ ICON WORKER gear is designed for workers who demand comfort, durability, and strength. If you encounter a genuine manufacturing issue, we’ve got your back.

 

How to Submit a Warranty Claim

To initiate a warranty claim, please email us directly at team@iconworker.com, and include the following details:

• Full Name
• Email Address
• Order Number
• Pictures of the product (at least 2 clear images showing the defect)
• Comments or description of the issue

Once we receive your request, our team will review your claim and get back to you with the next steps.