Frequently Asked Questions

If you have a question about one of our products, we’re here to help.
You’ll find detailed information on each product page, including specifications, size charts, and user guides.
If you need more details or have specific questions, please don’t hesitate to contact us directly.
Our customer service team is ready to provide personal assistance and make sure you have all the information you need before placing your order.

Our products are made from high-quality, durable materials, with a focus on maximum comfort and long-lasting performance. We carefully select materials that are both effective and safe for use.

We regularly update our product line to incorporate new technologies and customer feedback.
Stay tuned on our website and subscribe to our newsletter for the latest product releases and updates.

We’re here for you! Our team is happy to assist with friendly, personalized service as you place your order on our website.
Just share your contact details using the form on our site, or reach out through any communication channel that works best for you.

If you need to change your order, please contact us as soon as possible. We’ll do our best to accommodate your request. However, once your order has been processed and shipped, changes can no longer be made.

Please contact us as soon as possible to update your address.
Keep in mind - once your order has been shipped, we’re unable to make any changes to the shipping address.

You can cancel an item and request a refund, subject to a 5% processing fee.
Once your order has been processed for shipping, we’re unable to make any changes – so please contact us as soon as possible if you wish to cancel your order.

You can pay using all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as Shop Pay, PayPal, Apple Pay, and Google Pay. All payments are 100% secure.

You may see the charge for your order on your credit card statement under the name: "iconworker".
If you don’t see the charge, please contact us and we’ll be happy to assist.

To ensure the highest level of security for your online purchases, we use advanced systems designed to protect your data and privacy, based on the latest security methods.
SSL encryption and PCI DSS standards are used to protect your payment information as it is transmitted over the internet.

Orders are delivered straight to your home - with free shipping on all orders.

We guarantee fast shipping! Orders are dispatched from our warehouses within one business day after order confirmation.

Average delivery times are typically 3–5 business days once your order has been dispatched. Please note that all orders are processed within 1–5 business days before shipping, depending on current demand. In some cases, delivery may be delayed by up to 10 additional business days due to your location or unexpected carrier delays. For more details, please refer to our Shipping and Returns Policy.

After placing your order, you’ll receive a secure tracking number linked to your shipment. This tracking number will let you check the status of your package at any time.
Please note: In some cases, your items may be shipped in multiple packages for logistical reasons. Also, tracking information may take up to 72 hours (or more) to update, due to automatic syncing with the carrier’s system.

You can return the product within 30 days of receiving your order and get a full refund - no questions asked, no hassle. Your satisfaction is what matters most! Returns and exchanges are subject to our policy.

If your product arrives damaged, broken, or defective, please provide us with photos or a video of the item so we can address the issue properly.

We offer several convenient ways to get in touch. You can contact us by filling out the form on our website, sending an email to team@iconworker.com, or messaging us through our social media channels. Our customer service team is ready and eager to assist you!

Customer service is available Sunday - Thursday, from 10:00 AM to 4:00 PM (UTC-4). Our team responds to all inquiries within 2 business days.