Frequently Asked Questions

What is the S3 standard?

S3 (EN ISO 20345) is a European safety-footwear standard that includes: a steel toe cap protecting your toes (200 joules), a puncture-resistant sole, water resistance, a slip-resistant sole, and heel energy absorption.

How do I choose the right size?

We recommend ordering your usual size. IconWorker shoes are built with an anatomic insole. If you're between two sizes, we suggest sizing up. You can also check the size chart on each product page.

What kinds of work are the shoes suited for?

IconWorker shoes fit a wide range: construction and infrastructure, warehouses and logistics, electrical and plumbing, fieldwork and agriculture, manufacturing and industry.

Is there a warranty?

Yes! A full warranty against manufacturing defects, plus 30 days for a return or exchange. The product must be in new condition and in its original packaging.

How long does shipping take?

We ship from our international warehouses. Standard shipping is 5-10 business days, plus 2 business days of processing. During sale periods and peak times there may be delays of up to 10 additional business days. Every order ships with a tracking number.

What is the return policy?

You can return or exchange products within 30 days of receiving your order. The product must be new, unused, and in its original packaging. Return shipping is at the customer's expense. For a defective product, report it within 7 days with photos and we'll arrange a replacement or full refund.

How do I care for the shoes?

Clean with a damp cloth and a little mild soap, air dry, remove the insoles and let them dry separately, and replace insoles every 6-12 months.

Do you offer bulk business orders?

Absolutely! We work with businesses, organizations, and companies. Reach out at team@iconworker.com.