Frequently Asked Questions

What is the S3 standard?

S3 is a protection category of EN ISO 20345, the European standard for safety footwear. S3 shoes have a toe cap tested to 200 joules, a puncture-resistant insole, a water-resistant upper, an energy-absorbing heel and an antistatic, cleated sole. Drift (S3S SR) and Phantom (S3L SR) are certified; you'll find each certificate on its product page. FlexGuard is not certified to EN ISO 20345.

Are the toe caps steel?

Drift and Phantom have composite (non-metal) toe caps, tested to 200 joules. They're lighter than steel. FlexGuard has a steel toe cap.

How do I choose the right size?

Order your usual size. Every size is shown in UK, EU and US sizes, and the size chart on each product page gives the foot length in cm. If you're between two sizes, go one size up.

What kinds of work are the shoes suited for?

Construction and groundworks, warehousing and logistics, electrical and plumbing work, workshops and manufacturing, agriculture and anywhere you spend the day on your feet.

Is there a warranty?

Yes. Footwear has a 6-month warranty against manufacturing defects, and clothing has 3 months. It's in addition to your legal rights. See our Warranty page.

How long does delivery take?

Delivery is free and tracked. We dispatch within 1 to 2 working days, and orders usually arrive within 5 to 10 working days after that. At busy times it can take a few days longer. See Delivery.

Can I return my order?

Yes. You can cancel within 14 days of receiving your order and send the items back. Email us first and we'll tell you where to send them; we refund within 14 days of getting them back. If something is faulty, we cover the return. See our Returns policy.

How do I care for the shoes?

Clean them with a damp cloth and a little mild soap, let them air-dry away from direct heat, take the insoles out to dry separately, and replace the insoles every 6 to 12 months.

Do you take orders for teams and businesses?

Yes. We quote for team orders of up to 20 pairs, with every worker in their own size. Request a quote.