Shipping policy
Delivery
What it costs
Standard delivery is free and tracked, on every order. If an express option is shown at checkout, it costs the amount shown there.
How long it takes
- We dispatch orders within 1 to 2 working days.
- Delivery usually takes 5 to 10 working days after dispatch. At busy times it can take a few days longer.
- We will always deliver within 30 days of your order. If we can't, we'll tell you, and you can cancel for a full refund.
Tracking
When your order ships, we email you a tracking link. Tracking can take up to 72 hours to start updating. Sometimes the items in one order travel in separate parcels.
Where we deliver
We deliver to the United Kingdom, Ireland, the United States and the other countries listed at checkout.
Import charges
United Kingdom: the price you pay at checkout is the total. There's nothing extra to pay on delivery.
Other countries: your local authorities may charge import taxes or duties, depending on where you live.
Changing or cancelling an order
Email team@iconworker.com as soon as possible. We can change the address or cancel before the order is dispatched. After that, you can still return it under our Returns policy.
Lost or damaged parcels
Your order is our responsibility until it's delivered to you. If it's lost or arrives damaged, email us your order number (and photos of any damage) and we'll send a replacement or give you a refund.
